Weave Tech Privacy Policy

Weave Tech ("Weave", "we" or "us") are committed to protecting your privacy, including online, and in the transparent use of any information you give us. This Privacy Policy (the "Policy") (together with our terms of use and any other documents referred to on it) sets out what information we may hold about you if you provide it, and how that data will be used. No information will be shared more widely than is set out below unless it is required by law.

These website pages ("site") are operated by Weave Tech, a company incorporated in England with company number 10945508 and registered office at 1 St katherines Way, London, E1W 1UN, for the purpose of enablement service.

Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

Who are we?

Weave Tech, company registration number 10945508, will be what is known as the "Data Processor" of the personal data you provide to us. We are registered with the Information Commissioner’s Office (ICO) under registration number ZA277312. You may contact us at the following address:

Weave Tech
1 St Katherines Way,
London
E1W 1UN.
Email support@weave.tech

Information we collect from you.

Unless otherwise agreed with you, we will only collect basic personal data about you which does not include any special information about you (often known as "sensitive personal data").

Information you give us.

  • This is information about you that you give us by filling in forms on the enablement service or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you search for a product and when you report a problem with the enablement service.
  • The information you give us may include your full name; current address and / or address history; e-mail address; phone number; date of birth; details of your current mobile phone contract to include but not be limited to your network provider; employment history; financial information such as your valid bank account number, sort code and bank name and credit / debit card details.
  • By submitting your personal information to us using this site, you are confirming that the information you are giving is correct, relates to you and that you are authorised to give payment authority in respect of such bank account.

Information we collect about you.

With regard to each of your visits to the site, we will automatically collect the following information:

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
  • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number. Information we receive from mobile phone network operators.If you complete an application form with us and then purchase the product or service from one of our partner operators, they will send to us the date and purchase details together with a customer reference number which we have previously generated for you.We will not collect any personal data from you that we do not need in order to provide and oversee the services we have agreed to provide you with.

How we use your information.

We need to know basic personal data in order to provide you with the enablement services you have engaged usto provide, and to assert our right to be recompensed in return for these services. If you do not provide this information, then we will be unable to provide the services you have requested.

We use your information in the following ways:

Information you give to us.

We will use this information to:

  • Allow you to apply online and order your chosen sim deal with a mobile phone network operator.
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you.

We will use this information:

  • To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • To improve our site to ensure that content is presented in the most effective manner for you and for your computer.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • As part of our efforts to keep our enablement service safe and secure.

Information we receive from other sources.

We will combine this information with information you give to us and information we collect about you to track the number of sales made when we refer you to our partners.

Who has access to your information?

We will share your information with third parties in connection with providing our services to you. Accordingly, youagree that we have the right to share your personal information with: Employees and agents of Weave Tech to administer any accounts, products and services provided to you by Weave Tech now and in the future.

Selected partners including:

  • Mobile phone network operators for the purposes of providing our service to you.
  • Third parties who provide services to us or who carry out services on our behalf; this may include those engage in, among other things, the fulfilment of your order, the processing of your payment details or the provision of support services.
  • We will share your name and email address details with the retailer so that they can check whether you are an existing customer.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site We may also disclose your information to third parties.
  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Weave Tech or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or other contractual agreements; or to protect the rights, property, or safety of Weave Tech and its customers. This includes exchanging information with other companies and organisationsfor the purposes of fraud protection and credit risk reduction.In all of the above cases, we will only disclose the personal data that is necessary to deliver the service and we require them to keep your information secure and not to use it for their own direct marketing purposes.

What we do with your information?

The information we collect from you may be transferred to, and stored at, a destination outside the European Union (EU).

We take all reasonable steps to ensure that your information is treated securely. We ensure that third-party service providers who handle or store data outside the UK or EU, for example through data servers or relays, adhere to the EU-US Privacy Shield.

What we would also like to do with your information?

We would like to send you suggestions and recommendations about goods and services that may interest you. However, we will not contact you for marketing purposes unless you have given your prior consent. This information is not shared with third parties and you can change your marketing preferences or unsubscribe at anytime by contacting us by phone, email or in writing.

How long we keep your information?

We keep your information for no longer than reasonably necessary for a period of sixty (60) days in order to ensure that you remain eligible for the promotion(s) for the duration of the long distance cancellation period.

Links to other websites.

Where personal data is provided to our partners in relation to the service that you have requested from us, our partners may also be acting as data controllers or processors and their privacy policy terms will then apply to their use of your personal data. We are not responsible for the privacy policies and practices of other websites. If you would like more information in connection with our partners and how they process data, you should read the privacy policy for the relevant partner which will be available on their website.In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of thatthird party site.

Security precautions in place to protect the loss, misuse or alteration of your information.

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and stored in an encrypted Amazon S3 – AWS bucket, protected with multi-factor encryption. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any information you transmit to us; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to ensure its security on our systems and try to prevent unauthorised access.

Use of 'cookies'.

Cookies are small text files that are placed on your computer or other device when you access the internet. Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you may modify your browser setting to decline cookies if you prefer. Without cookies enabled, we can't guarantee that thewebsite and your experience whilst visiting are as we intended them to be. For detailed information on the cookies we use and the purposes for which we use them, see our cookie policy.

What are your rights?

If at any point you believe the information we hold and process on you is incorrect, under the GDPR, you may at any time request a copy of the information we hold on you by contacting us and have it corrected or deleted.Any information access request may be subject to a fee of £10 to cover our costs in providing you with details of the information we hold about you.

You can also request the erasure of your personal data in any of the specific circumstances set out in Article 17 of the GDPR. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated.

To contact us about any of your rights, please write to Weave Tech, 1 St Katherines Way, London, E1W 1UN or email support@weave.tech. Please provide your full name, email or address details and your date of birth when you contact us so we can identify you.

If you are not satisfied with our response or you believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office https://ico.org.uk.

Changes to our privacy policy.

We may make changes to this Policy any time. Any changes we may make will be posted on this page.

Any questions or comments about this Policy can be sent to:

Weave Tech
1 St Katherines Way,
London,
E1W 1UN
Email support@weave.tech

This Privacy Policy was last updated on 23 April 2021.